29. Help and feedback
Find the docs, see what version you’re running, reach a human, and tell the team what’s working and what isn’t.
At a glance
| What it is | The support hub: documentation links, version info, a feedback form, support contacts, and reference material. |
| Where to find it | https://ops.daalu.io/help, and from the profile menu on any page. |
| Who can use it | Everyone. |
The Help & Feedback page is where you go to find documentation, check what version of Daalu you’re running, and write to the team. It’s deliberately small, but everything you need when something’s off is on it.
System version
A panel at the top tells you exactly what you’re running:
- Version — the Daalu version this tenant is on (e.g.,
2026.05.24). - Build — a build identifier you can quote to support.
- Region — where your tenant’s data is hosted.
A Copy button puts these on your clipboard. When you write to support about a bug, pasting them makes the conversation far faster — it tells us precisely which build you saw the behaviour on.
Tip — Lead every bug report with the version and build. Half of all “I can’t reproduce it” round-trips come down to the reporter being on a different build than the responder assumed.
Documentation
Links into the docs you’re reading now and its companions:
- The customer documentation (this book) — feature-by-feature.
- Per-feature quickstarts — the shortest path to a working setup.
- The integrations catalog — provider-by-provider setup (Part VI).
- The API reference — for driving Daalu from scripts and CI (Chapter 53).
- The status page at
status.daalu.io— live platform health.
Feedback form
A simple form: pick a category — Bug, Idea, Praise, or General — write a message, and optionally attach a screenshot. Submit.
Feedback lands in an inbox the Daalu team reads. By default your name and email come along so we can follow up; untick Email me back if you’d rather it be anonymous. Items are triaged and answered within a few business days for most categories, and bugs that affect production are bumped to the top.
Why it matters — This form is the supported way to reach the people who build Daalu. There’s no public issue tracker to file against; this inbox is the channel, and it’s read by humans.
Reaching a human
| Situation | Channel |
|---|---|
| Found a bug, want it fixed | Feedback form (category: Bug) |
| Have a feature idea | Feedback form (category: Idea) |
| Want to say thanks | Feedback form (category: Praise) — yes, please |
| Need help right now | In-product chat (bottom-right widget, work hours) |
| Production-impacting issue | In-product chat — it escalates |
| Account, contract, or audit questions | Email [email protected] |
| Security issue | Email [email protected] |
The page also states, plainly, what your plan’s SLA covers. Enterprise customers see a dedicated contact name for their account.
Reference material
A few reference sections round out the page:
- Keyboard shortcuts — the full list for every page, the same content as the
?overlay but in a printable format. - Changelog — recent releases; click any to read its user-facing notes.
- Hardware compatibility — a matrix of supported NVIDIA GPUs, the models they serve, recommended VRAM, and expected throughput. Useful when sizing the hardware for your own inference (Chapters 9 and 16).
That closes Part IV’s tour of the app. Part V goes deep on the AI Factory — connecting your GPU, watching it, keeping it reliable, load-testing it, and coding against it.